Olympus DS-9000 / DS-9500 - Device Slow/Keeps Freezing During Recording: How to resolve

This article details how to fixe (most) issues with the DS-9000/DS-9500 devices, when the device freezes during use: - Download this file - https://omds-support-storage.s3.amazonaws.com/support-files/DS9500_FWUPDATE_V116_For_Windows.zip - Plug the machine in - Run the downloaded firmware file - if it shows as the same version, click 'start' to perform a re-installation of the firmware anyway - Unplug the machine - the device will update automatically, you just need to wait whilst this happens. Also, you can try 'formatting' the internal memory on the Olympus machine as well (please note: this will erase any files stored on the device, so make sure anything important is sent or transferred across beforehand). - https://audiosupport.omsystem.com/en/portable-dictation/567-formatting-the-memory-card/ If the above does not resolve the issue, please open a support ticket here with our technical team.