--- title: Olympus ODMS / DSS Player - Clearing a Corrupt User Profile description: Olympus ODMS / DSS Player - Clearing a Corrupt User Profile --- [Skip to content](https://help.speakit.co.uk/om-system/odms-r7-r8/clearing-a-corrupt-user-profile#main-content) [Submit a ticket](https://help.speakit.co.uk/kb-tickets/new?hsLang=en-gb) [![Speak-IT Solutions - LogoV4 - Blue No Slogan](https://help.speakit.co.uk/hs-fs/hubfs/Brand%20images/Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png?width=250&height=56&name=Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png)](https://www.speakit.co.uk/) - [Knowledge base home](https://help.speakit.co.uk/) - [Shop](https://www.speakit.co.uk/) - [Sign out](https://147220429.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Knowledge base home](https://help.speakit.co.uk/) - [Shop](https://www.speakit.co.uk/) - [Sign out](https://147220429.hs-sites-eu1.com/_hcms/mem/logout) - [Submit a ticket](https://help.speakit.co.uk/kb-tickets/new) - [Download QuickSupport](https://www.898.tv/speak-it-support) [Download QuickSupport](https://www.898.tv/speak-it-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Speak-IT Knowledge Base](https://help.speakit.co.uk/?hsLang=en-gb) 2. [OM SYSTEM](https://help.speakit.co.uk/om-system?hsLang=en-gb) 3. [ODMS R7 R8](https://help.speakit.co.uk/om-system?hsLang=en-gb#odms-r7-r8) # Olympus ODMS / DSS Player - Clearing a Corrupt User Profile AppData is a hidden folder, so please click on View and tick Hidden items in your file browser first to ensure you can see the necessary folders   ![Hidden-Items](https://help.speakit.co.uk/hs-fs/hubfs/Knowledge%20Base%20Images/Hidden-Items.png?width=670&height=118&name=Hidden-Items.png) 1. Browse to one of the following locations, depending on your software version: - ODMS version individual user mode C:Users%userprofile%AppDataRoamingOlympusODMSR\*DMTM - ODMS version all user mode C:ProgramDataOlympusODMSR\*DMTM - Standard version C:Users%userprofile%AppDataLocalOlympusDSSPlayerStandard - RecMic Configuration Tool C:Users%userprofile%AppDataRoamingOlympusRecMic Configuration Tool 2. You should see xml files in the folder which we would recommend deleting all the files within the folder. 3. Open the Olympus software and this will recreate the xml files.  ![clearing-a-corrupt-user-profile-1blur](https://help.speakit.co.uk/hs-fs/hubfs/Knowledge%20Base%20Images/clearing-a-corrupt-user-profile-1blur.png?width=670&height=142&name=clearing-a-corrupt-user-profile-1blur.png)   - [Hytera](https://help.speakit.co.uk/hytera?hsLang=en-gb#main-content) - [Software](https://help.speakit.co.uk/hytera?hsLang=en-gb#software) - [Nuance Dragon](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#main-content) - [Dragon Anywhere Mobile](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-anywhere-mobile) - [Contact](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#contact) - [Dragon Professional Anywhere](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-professional-anywhere) - [Pro V16](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#pro-v16) - [PowerMic Mobile](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#powermic-mobile) - [Dragon Medical One](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-medical-one) - [Dragon Legal Anywhere](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-legal-anywhere) - [Support](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#support) - [OM SYSTEM](https://help.speakit.co.uk/om-system?hsLang=en-gb#main-content) - [Support](https://help.speakit.co.uk/om-system?hsLang=en-gb#support) - [RecMic](https://help.speakit.co.uk/om-system?hsLang=en-gb#recmic) - [DS-9500](https://help.speakit.co.uk/om-system?hsLang=en-gb#ds-9500) - [DSS Player for Mac](https://help.speakit.co.uk/om-system?hsLang=en-gb#dss-player-for-mac) - [ODMS R7 R8](https://help.speakit.co.uk/om-system?hsLang=en-gb#odms-r7-r8) - [Foot pedal](https://help.speakit.co.uk/om-system?hsLang=en-gb#foot-pedal) - [DSS Player Standard](https://help.speakit.co.uk/om-system?hsLang=en-gb#dss-player-standard) - [DS-9500 DS-9000](https://help.speakit.co.uk/om-system?hsLang=en-gb#ds-9500-ds-9000) - [ODMS Cloud](https://help.speakit.co.uk/om-system?hsLang=en-gb#odms-cloud) - [Philips](https://help.speakit.co.uk/philips?hsLang=en-gb#main-content) - [SpeechLive](https://help.speakit.co.uk/philips?hsLang=en-gb#speechlive) - [SpeechExec](https://help.speakit.co.uk/philips?hsLang=en-gb#speechexec) - [Foot pedal](https://help.speakit.co.uk/philips?hsLang=en-gb#foot-pedal) - [SpeechMike](https://help.speakit.co.uk/philips?hsLang=en-gb#speechmike) - [SpeechControl](https://help.speakit.co.uk/philips?hsLang=en-gb#speechcontrol) - [Digital Pocket Memo](https://help.speakit.co.uk/philips?hsLang=en-gb#digital-pocket-memo) - [Contact](https://help.speakit.co.uk/philips?hsLang=en-gb#contact) - [Speak-IT](https://help.speakit.co.uk/speak-it?hsLang=en-gb#main-content) - [Hardware](https://help.speakit.co.uk/speak-it?hsLang=en-gb#hardware) - [Tickets](https://help.speakit.co.uk/speak-it?hsLang=en-gb#tickets) - [Orders](https://help.speakit.co.uk/speak-it?hsLang=en-gb#orders) - [Guardian](https://help.speakit.co.uk/guardian?hsLang=en-gb#main-content) - [G1 Body Camera](https://help.speakit.co.uk/guardian?hsLang=en-gb#g1-body-camera) [![Speak-IT Solutions - LogoV4 - Blue No Slogan](https://help.speakit.co.uk/hs-fs/hubfs/Brand%20images/Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png?width=350&height=79&name=Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png "Speak-IT Solutions - LogoV4 - Blue No Slogan")](https://www.speakit.co.uk/) [mailto:support@speakit.co.uk](mailto:support@speakit.co.uk) Copyright © 2026, Speak-IT Solutions Ltd