--- title: SpeechLive - upload from DPM (PocketMemo) fails using SpeechLive Desktop app, but files deleted from recorder - how to retrieve files description: SpeechLive - upload from DPM (PocketMemo) fails using SpeechLive Desktop app, but files deleted from recorder - how to retrieve files --- [Skip to content](https://help.speakit.co.uk/philips/speechlive/upload-from-dpm-fail#main-content) [Submit a ticket](https://help.speakit.co.uk/kb-tickets/new?hsLang=en-gb) [![Speak-IT Solutions - LogoV4 - Blue No Slogan](https://help.speakit.co.uk/hs-fs/hubfs/Brand%20images/Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png?width=250&height=56&name=Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png)](https://www.speakit.co.uk/) - [Knowledge base home](https://help.speakit.co.uk/) - [Shop](https://www.speakit.co.uk/) - [Sign out](https://147220429.hs-sites-eu1.com/_hcms/mem/logout) Open main navigation Close main navigation - [Knowledge base home](https://help.speakit.co.uk/) - [Shop](https://www.speakit.co.uk/) - [Sign out](https://147220429.hs-sites-eu1.com/_hcms/mem/logout) - [Submit a ticket](https://help.speakit.co.uk/kb-tickets/new) - [Download QuickSupport](https://www.898.tv/speak-it-support) [Download QuickSupport](https://www.898.tv/speak-it-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Speak-IT Knowledge Base](https://help.speakit.co.uk/?hsLang=en-gb) 2. [Philips](https://help.speakit.co.uk/philips?hsLang=en-gb) 3. [SpeechLive](https://help.speakit.co.uk/philips?hsLang=en-gb#speechlive) # SpeechLive - upload from DPM (PocketMemo) fails using SpeechLive Desktop app, but files deleted from recorder - how to retrieve files The SpeechLive Desktop App can be set to automatically delete files from the device once transferred to SpeechLive. If the uploads fail and the dictations are deleted from the handset, the files may be retrievable via the below path: C:\\Users\\*XXXX*\\AppData\\Roaming\\Philips SpeechLive\\DPM\_Downloads Replace 'XXXX' in the above file path with your Windows profile username   - [Hytera](https://help.speakit.co.uk/hytera?hsLang=en-gb#main-content) - [Software](https://help.speakit.co.uk/hytera?hsLang=en-gb#software) - [Nuance Dragon](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#main-content) - [Dragon Anywhere Mobile](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-anywhere-mobile) - [Contact](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#contact) - [Dragon Professional Anywhere](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-professional-anywhere) - [Pro V16](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#pro-v16) - [PowerMic Mobile](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#powermic-mobile) - [Dragon Medical One](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-medical-one) - [Dragon Legal Anywhere](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#dragon-legal-anywhere) - [Support](https://help.speakit.co.uk/nuance-dragon?hsLang=en-gb#support) - [OM SYSTEM](https://help.speakit.co.uk/om-system?hsLang=en-gb#main-content) - [Support](https://help.speakit.co.uk/om-system?hsLang=en-gb#support) - [RecMic](https://help.speakit.co.uk/om-system?hsLang=en-gb#recmic) - [DS-9500](https://help.speakit.co.uk/om-system?hsLang=en-gb#ds-9500) - [DSS Player for Mac](https://help.speakit.co.uk/om-system?hsLang=en-gb#dss-player-for-mac) - [ODMS R7 R8](https://help.speakit.co.uk/om-system?hsLang=en-gb#odms-r7-r8) - [Foot pedal](https://help.speakit.co.uk/om-system?hsLang=en-gb#foot-pedal) - [DSS Player Standard](https://help.speakit.co.uk/om-system?hsLang=en-gb#dss-player-standard) - [DS-9500 DS-9000](https://help.speakit.co.uk/om-system?hsLang=en-gb#ds-9500-ds-9000) - [ODMS Cloud](https://help.speakit.co.uk/om-system?hsLang=en-gb#odms-cloud) - [Philips](https://help.speakit.co.uk/philips?hsLang=en-gb#main-content) - [SpeechLive](https://help.speakit.co.uk/philips?hsLang=en-gb#speechlive) - [SpeechExec](https://help.speakit.co.uk/philips?hsLang=en-gb#speechexec) - [Foot pedal](https://help.speakit.co.uk/philips?hsLang=en-gb#foot-pedal) - [SpeechMike](https://help.speakit.co.uk/philips?hsLang=en-gb#speechmike) - [SpeechControl](https://help.speakit.co.uk/philips?hsLang=en-gb#speechcontrol) - [Digital Pocket Memo](https://help.speakit.co.uk/philips?hsLang=en-gb#digital-pocket-memo) - [Contact](https://help.speakit.co.uk/philips?hsLang=en-gb#contact) - [Speak-IT](https://help.speakit.co.uk/speak-it?hsLang=en-gb#main-content) - [Hardware](https://help.speakit.co.uk/speak-it?hsLang=en-gb#hardware) - [Tickets](https://help.speakit.co.uk/speak-it?hsLang=en-gb#tickets) - [Orders](https://help.speakit.co.uk/speak-it?hsLang=en-gb#orders) - [Guardian](https://help.speakit.co.uk/guardian?hsLang=en-gb#main-content) - [G1 Body Camera](https://help.speakit.co.uk/guardian?hsLang=en-gb#g1-body-camera) [![Speak-IT Solutions - LogoV4 - Blue No Slogan](https://help.speakit.co.uk/hs-fs/hubfs/Brand%20images/Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png?width=350&height=79&name=Speak-IT%20Solutions%20-%20LogoV4%20-%20Blue%20No%20Slogan.png "Speak-IT Solutions - LogoV4 - Blue No Slogan")](https://www.speakit.co.uk/) [mailto:support@speakit.co.uk](mailto:support@speakit.co.uk) Copyright © 2026, Speak-IT Solutions Ltd